Your online training course
We are looking forward to seeing you soon for your online course delivered on Microsoft Teams. Please read the information below before starting your course with us.
You can also find useful learner guides below, both for our online training and assessment portal.
We look forward to welcoming you on your training session. If you have any questions that are not covered in the FAQs below, or if we can be of any further assistance, please get in touch.
Your pre-course checklist:
– Please follow the link below to complete your registration, this MUST be done before the start of the course. This is required for registering you with City & Guilds and to create a certificate when the course assessment is passed.
– Confirm access to Synap assessment portal (more information below)
– Ensure you have Microsoft Teams installed
– Add Teams meeting link to calendar when email is received
– Check your course materials have arrived 1 week before your course
How to access your course on the day
Your Microsoft Teams meeting link will be made available before your course date and you will receive a Teams meeting invitation by email. When you receive this, please accept the invite so that this goes into your calendar to save you searching for it on the day.
Please log in just before 9am. You may be on hold in the lobby for a few minutes until your trainer is ready to start the training.
What you need to know
Course materials
You will receive your course notes folder by courier one week before your course to the address provided by the person booking your course place.
If you didn’t book your place yourself, please contact the booker to make sure they pass on the package to you. If you have not received them a week before the course please contact us so we have time to help locate or resend the notes.
If you didn’t book your place yourself, please contact the booker to make sure they pass on the package to you. If you have not received them a week before the course please contact us so we have time to help locate or resend the notes.
Assessment portal
The course assessment will be via Eastwood Park’s online assessment portal hosted by Synap.
You will receive an invitation to the course assessment via email ahead of the training but you will not be able to access the assessment until the start time.
The portal works on the majority of web browsers, however for the best user experience we recommend using Google Chrome. Please ensure that you access our assessment portal login page, by clicking the link above, as soon as possible in order to allow your IT support team enough time to give you access should your access be blocked by your organisation.
If access has been blocked by your organisation’s firewall, please send the following list of URLs to your IT support team to ask them to whitelist the following URLs:
https://synap.ac (most important URL)
app.synap.ac
https://files.synap.ac
https://synap-content.s3-eu-west-1.amazonaws.com
api.synap.ac
You will receive an invitation to the course assessment via email ahead of the training but you will not be able to access the assessment until the start time.
The portal works on the majority of web browsers, however for the best user experience we recommend using Google Chrome. Please ensure that you access our assessment portal login page, by clicking the link above, as soon as possible in order to allow your IT support team enough time to give you access should your access be blocked by your organisation.
If access has been blocked by your organisation’s firewall, please send the following list of URLs to your IT support team to ask them to whitelist the following URLs:
https://synap.ac (most important URL)
app.synap.ac
https://files.synap.ac
https://synap-content.s3-eu-west-1.amazonaws.com
api.synap.ac
After your course
We very much hope you enjoy the session. Following your course, we will send a link for you to complete your feedback on your online training and we look forward to hearing about your experience with us.
Online Learning Guides
Take a look at our online training learner guides including instructions and troubleshooting for joining online Microsoft Teams sessions as well as a learner guide for our assessment portal. If you have any further questions, please get in touch prior to your course.
