FAQs for customers during the COVID-19 closure

Is Eastwood Park open?

Although we have closed our main training facilities, we are here to support you where we can, whether that’s in the form of advice, training, or just helping you plan ahead for when we get through this period.

Examples of activities we have been able to facilitate since the shutdown includes emergency training for the NHS and Public Health England and online learning materials to support engineers working at the new NHS Nightingale Hospital in London.

We are available now to respond to enquiries and bookings for when we reopen our main training facilities which at present will be w/c 28 June 2020 (subject to the latest Government guidelines).

If you need urgent onsite training, speak to us now and we will see what we can arrange.

 

How can I contact you?

Contact with Eastwood Park Training remains as normal. Please call +44 (0)1454 262777 or email training@eastwoodpark.co.uk to get in touch with a member our team.

We politely request that you use these central details rather than contacting team members directly, to allow us to deal with your enquiry as quickly and efficiently as possible.

 

I have a course booked with you, will it still go ahead?

If your course is booked from w/c 28 June onwards, then your course will go ahead as planned.

However any training scheduled to take place before this date has been postponed in line with Government guidance and our own COVID-19 policy (unless otherwise specifically agreed with the Eastwood Park team).

 

If my course has been postponed, when will it now take place?

If your course has been postponed, then a member of our team will have already been in touch to arrange an alternative date with you for later in the year.

We believe that all those affected have now been contacted, however if you have not yet heard from us, call +44 (0)1454 262777 or email training@eastwoodpark.co.uk and we will be happy to help.

 

Are you still taking course bookings?

Yes, we are here and taking bookings for all training from w/c 28 June.

You can view our latest available dates online, or download our 2020/21 calendar for our full schedule of training across the year. Alternatively, get in touch and we will be glad to advise. It is highly likely new courses will have been scheduled, so if you don’t see the dates you require please get in touch.

 

What if I have an urgent requirement while your main facilities are close?

If you would like to speak to us about emergency training or other support we can offer in helping to manage the coronavirus outbreak then please do get in touch.

Read more about the type of support we can offer.

 

Will you be extending your period of closure?

We are in an ever-developing situation. At present we are hopeful that we will be able to reopen our main training facilities on 28 June, however we will be led by Government advice and guidelines.

If there is any change to our projected reopening date then this will be communicated via our website, social media pages and newsletter (sign up here).

 

Any other questions?

If you have any further questions then please do get in contact and our team will be happy to help. Call +44 (0)1454 262777 or email us.